Shipping policy

Last updated: October 2026

We grow and source for the day, not for the warehouse, so how fast an order reaches you matters as much as what is in it. Here is exactly what to expect.

Delivery at a glance

• Chennai: orders placed between 9:30 AM and 6:30 PM are delivered in under 5 hours. Orders placed after 6:30 PM are delivered by 11:30 AM the next day. We deliver all 7 days, Sundays included.
• Rest of India: our pantry range of pasta, teas, dips, instant mixes, chilli oil, honey and wheat pita is dispatched within 24 hours and delivered in 2 working days from dispatch.
• Delivery charges: calculated by your pincode and shown at checkout before you pay. Chennai orders of ₹999 and above are delivered free.
• Track your order: call or WhatsApp us on +91 96000 48302.

Where we deliver

Fresh produce goes to all Chennai 600xxx pincodes. Pantry products ship to serviceable pincodes across India. If your pincode is not serviceable, you will see this at checkout.

Order processing

Chennai orders are picked, packed and dispatched the same day within our working hours of 9:30 AM to 6:30 PM, all 7 days. Pan India orders are dispatched within 24 hours of payment, and tracking details reach you by email or SMS once they leave us.

How we pack

Everything is packed in food safe, hygienic materials. Fresh and perishable items travel with food grade ice packs and insulated packaging where required. Glass jars, bottles and artisan foods are wrapped to prevent breakage in transit. Our packing follows the Food Safety and Standards Act, 2006 and FSSAI guidelines.

Receiving your order

Please give a complete address and a phone number we can reach. We cannot be responsible for delays caused by incorrect or incomplete details, or by no one being available to receive the order. For perishable items, a failed delivery attempt caused by a wrong address or an unavailable recipient does not qualify for a refund or replacement, as freshness cannot be guaranteed after that.

Risk in the goods passes to you on delivery, so please check the order on arrival and store perishables as instructed on the pack.

Changes and delays

Address changes are possible only before dispatch, so contact us on +91 96000 48302 by call or WhatsApp as soon as you can. Weather, traffic, courier delays, strikes, floods and other events outside our control can occasionally hold an order up. If that happens we will tell you by call or WhatsApp and deliver at the earliest.

Something wrong with your order

If anything arrives damaged, wrong or not fresh, raise a replacement request on freshbliss.in within 24 hours of delivery and we will put it right. See our Return and refund policy.