Refund policy

Last updated: October 2026

If something is not right, we will make it right. You do not need to send anything back.

What we replace

Items that arrive damaged, expired or not fresh, and items that are simply the wrong product. We cannot replace items for a change of mind, orders placed incorrectly, or products that have been used.

How to ask for a replacement

• Within 24 hours of delivery, tap Request a replacement in your dispatch email, or go to the replacement page.
• Pick the products, add a photo and tell us what went wrong.
• Choose a replacement, a different item of equal value, or store credit.

Refunds

We offer replacements or store credit rather than refunds, since that gets you the right product fastest. In rare cases we may refund after reviewing your request, and the amount goes back to the original payment method subject to your bank processing time.

Cancelling or changing an order

You can cancel within 15 minutes of ordering, from your account. After that, message us as soon as you can. If your order has not been packed yet we will change or cancel it, and a cancelled prepaid order is refunded in full to the original payment method.