Refund policy
Our freshness promise
If something isn't right, we'll make it right. You don't need to send anything back.
What we replace
Items that arrive damaged, expired or not fresh, or the wrong item. We can't replace items for a change of mind, orders placed incorrectly, or products that have been used.
How to ask for a replacement
- Within 24 hours of delivery, tap Request a replacement in your dispatch email, or go to freshbliss.in/pages/replacement.
- Pick the products, add a photo and tell us what went wrong.
- Choose a replacement, a different item of equal value, or store credit.
We reply the same day. Replacements come with your next order or the next day, whichever you prefer.
Refunds
We offer replacements or store credit rather than refunds. In rare cases we may refund after reviewing your request.
Cancelling or changing an order
You can cancel within 15 minutes of ordering from your account. After that, message us as soon as you can. If your order hasn't been packed yet, we'll change or cancel it, and a cancelled prepaid order is refunded in full to your original payment method.
Need help?
WhatsApp +91 96000 48302, or email sanammehta@freshbliss.in.