Freshness promise

Request a replacement

If something arrived damaged, expired, not fresh or simply wrong, tell us within 24 hours of delivery and we will put it right. Nothing needs to be sent back, and you do not need an account. Website and WhatsApp orders are both handled here. We reply the same day.

How did you order

Order number (if you have one)

Your name

Phone (required)

Use the number you ordered with, so we can find your order.

Email (required)

We send your confirmation here.

Delivery date

What went wrong

Which products, and how much

Add a row for each product affected.

Photos (required)

Upto 4 photos of what arrived. This is what lets us settle it the same day.

Tell us what happened

What would you like us to do

Which item would you like instead

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Your cart

Estimated total

Request a replacement