Payment Policy

Last updated: October 2026

Every payment on freshbliss.in is processed through PCI DSS compliant gateway partners, in line with Reserve Bank of India guidelines and the Information Technology Act, 2000. We never see or store your card details.

Ways to pay

• Credit cards: Visa, MasterCard, American Express and RuPay
• Debit cards from all major Indian banks
• UPI, including PhonePe, Google Pay, Paytm and other UPI apps
• Net banking with all major Indian banks
• Digital wallets, as available at checkout

How your payment is kept safe

Transactions run on encrypted, PCI DSS compliant gateways. Card numbers, CVV and bank credentials are handled by the gateway and are never stored on our systems. Payments are authorised by your bank or UPI app, usually with an OTP or PIN, and your order is confirmed only once that authorisation succeeds.

GST and invoices

All prices shown on freshbliss.in include applicable GST under the Central Goods and Services Tax Act, 2017, unless a product page says otherwise. The GST amount appears in your order summary, and a proper tax invoice is emailed to you once the order is placed.

Order confirmation

You will get a confirmation on your registered email and mobile number as soon as payment succeeds. That confirmation is your receipt and carries your order details, the amount paid and the delivery timeline. If it has not arrived within 30 minutes, check your spam folder and then contact us.

Failed and duplicate payments

If money leaves your account but the order does not go through, your bank or gateway usually reverses it automatically within 5 to 7 business days. If you are charged twice for one order, send us the transaction reference and we will verify it and refund the duplicate amount within 5 to 7 business days.

Refunds

Where a refund applies under our Return and refund policy, it goes back to the original payment method, subject to your bank's processing time. For most issues with fresh produce we offer a replacement or store credit rather than a refund, since that gets you the right product fastest.

Offers and coupon codes

Discounts, coupons and campaigns carry their own terms and validity. Offers cannot be combined unless we say so. We may modify or withdraw an offer at any time. Misuse of a coupon code can result in the order being cancelled.

Fraud prevention

If we detect or suspect fraudulent activity on an order, we may cancel it and refund the full amount to the original payment method without prior notice.

Changes to this policy

We may update the payment methods we accept or this policy from time to time. Any change is posted on this page and applies from the date it is published.