Cancellation & Refund Policy

Last Updated: June 2026

1. Our Commitment to You

At Fresh Bliss, we believe every customer deserves a fair, transparent, and hassle-free experience. This Cancellation and Refund Policy has been framed in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 to ensure your rights are fully protected. We deal in fresh, perishable, and specialty food products, and our policies reflect both our commitment to quality and the practical realities of handling such products responsibly.

2. Order Cancellation by the Customer

You may request a cancellation of your order before it has been picked, packed, or dispatched by contacting us immediately at freshbliss.in@gmail.com or +91 96000 48302. Cancellation requests will be accepted and processed only during our business hours, Monday to Saturday, 9:00 AM to 6:00 PM IST. Once an order has been confirmed and the preparation or dispatch process has begun, it cannot be cancelled. This is especially important for fresh produce and perishable items, where the process of picking, packing, and temperature management begins immediately after order confirmation.

3. Cancellation of Perishable and Fresh Products

Given the time-sensitive and perishable nature of fresh vegetables, fruits, hydroponic produce, artisan cheeses, and similar items, cancellations for these products must be requested on the same day as the order and strictly before the item has been picked or packed for dispatch. Once packing begins for perishable items, cancellation is not possible under any circumstances, as the product has already been prepared and resources have been committed. We appreciate your understanding in this regard and encourage you to plan your orders carefully.

4. Cancellation by Fresh Bliss

Fresh Bliss reserves the right to cancel any order under the following circumstances:

  • The product ordered is out of stock or temporarily unavailable at the time of processing
  • Delivery to your location is not feasible due to logistical constraints or pin code restrictions
  • A pricing error has been identified on the product page
  • Suspected fraudulent activity or misuse of our platform is detected
  • Any other reason that prevents us from fulfilling the order safely and accurately

In all such cases, you will be notified promptly via email or phone, and a full refund of the amount paid will be initiated within the prescribed timelines.

5. How to Request a Cancellation

To request a cancellation, please contact us as early as possible through any of the following channels:

  • Email: freshbliss.in@gmail.com (mention your order number and reason for cancellation)
  • Phone: +91 96000 48302 (during business hours)

We will confirm your cancellation request via email once it has been successfully processed. Please note that a cancellation is only confirmed upon receipt of this confirmation from our end.

6. Our Return Policy

Fresh Bliss is committed to delivering products of the highest quality. In the unlikely event that you receive a product that is damaged, spoiled, incorrect, or not as described, you are entitled to raise a return or replacement request. Returns are accepted under the following conditions:

  • For non-perishable packaged products: within 30 days of delivery, provided the item is unused, unopened, and in its original packaging with all labels and seals intact.
  • For fresh produce and perishable items: only if the product is received in a visibly damaged, spoiled, or incorrect condition. The claim must be raised within 24 hours of delivery.

We do not accept returns for products that have been used, partially consumed, stored incorrectly, or returned without original packaging. Change of mind, personal dislike of taste or flavour, or natural variation in the appearance of fresh products are not valid grounds for return.

7. How to Raise a Return or Replacement Request

To raise a return or replacement request, please follow these steps:

  • Email us at freshbliss.in@gmail.com within the applicable time window mentioned above
  • Include your order number, the name of the product, and a clear description of the issue
  • Attach photographs or a short video clearly showing the damaged, spoiled, or incorrect product
  • Our team will review your request within 48 hours and respond with the next steps

Requests submitted without adequate photographic evidence may not be processed. We encourage you to inspect your order at the time of delivery itself and document any visible damage before accepting the package.

8. Products Not Eligible for Return

The following categories of products are not eligible for return or refund under any circumstances:

  • Fresh produce and perishable items that have been accepted at delivery without any complaint raised at the time
  • Products that show signs of use, consumption, or tampering after delivery
  • Products returned without original packaging, labels, or invoice
  • Products claimed to be damaged but where no photographic evidence has been provided
  • Products where the complaint is raised after the stipulated time window of 24 hours for perishables or 30 days for non-perishables

9. Replacement Policy

Where a valid return claim is approved, Fresh Bliss will offer a replacement of the same product as the primary resolution, subject to availability. If the same product is not available at the time of the replacement, we will offer you either a full refund or a store credit of equivalent value, at your choice. Replacements for perishable items will be dispatched on the next available delivery day after your claim is approved.

10. Refund Eligibility

Refunds will be issued in the following situations:

  • Your order was successfully cancelled before dispatch
  • Fresh Bliss cancelled your order due to stock unavailability, pricing error, or inability to deliver
  • A replacement is not available for an approved return claim
  • The product received was damaged, incorrect, or spoiled and a return has been approved

Refunds will not be issued for orders where the complaint does not fall under the above categories or where the return conditions stated in this policy have not been met.

11. Refund Process and Timeline

Once your refund has been approved by our team, the amount will be credited to the original payment method used at the time of purchase. The refund will be processed within 5 to 7 business days from the date of approval. Please note that the actual credit to your bank account, credit card, or UPI account may take additional time depending on your bank or payment provider's internal processing timelines, which are beyond our control. You will receive an email notification once the refund has been initiated from our end.

12. Refund for Failed or Duplicate Transactions

If your payment was debited but your order was not confirmed due to a technical failure, the amount will be automatically reversed to your account by the payment gateway within 5 to 7 business days. In the case of a duplicate or double deduction for a single order, please contact us at freshbliss.in@gmail.com with your transaction reference number. We will investigate and initiate the refund for the excess amount within 5 to 7 business days after verification.

13. Shipping Charges and Refunds

Shipping charges paid at the time of order placement are non-refundable unless the return or cancellation arises due to an error on the part of Fresh Bliss, such as delivery of an incorrect product, a damaged item, or failure to deliver. In all other cases of voluntary cancellation or change of mind, shipping charges will not be included in the refund amount.

14. Disputes and Escalation

If you are not satisfied with the resolution provided by our team for your return, cancellation, or refund request, you may escalate the matter to our Grievance Officer by writing to freshbliss.in@gmail.com with the subject line "Grievance Escalation." We are committed to resolving all escalated complaints within the timeframe prescribed under the Consumer Protection Act, 2019. You also retain the right to approach the appropriate Consumer Disputes Redressal Commission or the National Consumer Helpline (NCH) at 1800-11-4000 if you are not satisfied with our resolution.

15. Modification of This Policy

Fresh Bliss reserves the right to modify, update, or revise this Cancellation and Refund Policy at any time. All changes will be published on this page with a revised effective date. Your continued use of the Website after any such change constitutes your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed of any changes.

16. Governing Law

This Cancellation and Refund Policy is governed by the laws of India, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and all other applicable statutes. Any disputes arising out of or in relation to this policy shall be subject to the exclusive jurisdiction of the competent courts at Chennai, Tamil Nadu, India.

17. Contact Us

For any cancellation, return, or refund-related queries, please contact us at:

Fresh Bliss Crown Center, 75/1, Landons Road, 1st Floor, Kilpauk, Chennai – 600 010 Email: freshbliss.in@gmail.com Phone: +91 96000 48302 Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST